Reception & Facility Assistant

* Welcome guests upon arrival and provide a warm, professional, and friendly reception.
* Manage guest check-in and check-out processes, verify booking details, and provide room access or keys.
* Handle guest inquiries, requests, complaints, and service requirements promptly and professionally.
* Coordinate guest reservations, check-ins, check-outs, and online bookings as required.
* Ensure the reception area, lobby, and other common areas are clean, organized, and presentable.
* Monitor the daily operations of Rivulet and ensure established service and facility standards are maintained.
* Conduct regular checks of guest rooms, apartments, common areas, and facilities to identify cleanliness, maintenance, or safety issues.